Shipping & Returns

Please note that carob and yoghurt can melt in extreme weather and humidity, we don’t refund for melted products, so please choose carefully.

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For all order returns and refunds, or general questions or feedback please contact admin@greenbahpetsupplies.com

It is within your right to ask for a replacement or refund under the Australian Consumer Law consumer guarantees.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

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Shipping

As most of these products are made to order, please allow 2-5 business days for packing before shipping.  Once your order is ready for shipping, you will receive a tracking email, if your parcel is sent via Aus post you will receive a tracking number through Greenbah Pet Supplies.

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If you have any shipping notes, we will try out best to accommodate, so please leave them in the notes section.

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To return your product, please email us first at admin@greenbahpetsupplies.com so we can arrange a drop off/delivery address.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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Please note we take no responsibility for damage occurred whilst in transit, we use sendle and Australia post for shipping, if damage occurs in transit please make a claim with the relevant shipping agent.

Any import tax to countries other than Australia the customer is liable to pay.